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Terms & Conditions

1. About this Website

This website has been created by ICON Computers for Platinum Deals Australia Pty Ltd (Trading as Platinum Deals) ACN 61 0850 961.

Your use of (“website”) is governed by the Terms and Conditions set forth below. Please read them carefully. Your use of the website indicates acceptance of these terms and conditions. Platinum Deals reserves the right to make changes to this website and the terms and conditions at any time without any prior notice. Platinum Deals is a service provider to the website and is also referred to as 'us', 'Platinum Deals', 'Platinum Deals Australia Pty Ltd', 'our', 'vendor' and 'we'. The Customer is the individual or organization who is using the website & its services, and is also referred to as 'you' and 'customer'.

2. About Platinum Deals

The products and services described in this website are available from Platinum Deals Online & in-store in Carlisle WA.

3. Website Information

Images of goods published in this website without any advertised price beside that image are not offered for sale. Photographs are for illustrative purposes only and may vary from goods depicted or described.

International visitors are welcome to this website as all products offer international postage. Prices can be displayed in multiple currencies by selecting the appropriate links.

4. Website Content

Platinum Deals may, at any time, add or remove content from this website without notice. Any articles, information or content published on this website must be read subject to these Terms & Conditions.

Although Platinum Deals uses its best endeavours to confirm the accuracy of any information published on this website, you agree that Platinum Deals cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to Platinum Deals or by manufacturers or suppliers changing product specifications without notice Platinum Deals. You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase.

The information, materials and services in this website is provided as a recommendation and for general information purposes only. It is current at the time of first publication. It is not legal or other professional advice or intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service assessed and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service, via the Contact us Form located at the footer.

This website may feature or display third party advertising or content. By featuring or displaying such advertising or content, Platinum Deals does not in any way represent that Platinum Deals recommends or endorses the relevant advertiser, its products or services.

Platinum Deals nor any third party will be liable for any errors in content, or for any actions you take in reliance on them. You, nor any other person may hold Platinum Deals liable for any delays, inaccuracies, errors or omissions in respect of such content, the transmission or delivery of such content or any loss or damage arising from any of them.

Platinum Deals may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted online or in-store and which may be conducted by third parties. These activities may be subject to separate terms and conditions. Your participation in any such activities is entirely at your own risk. Platinum Deals does not accept any responsibility in connection with your participation in activities conducted by any other party.

5. Your Use of the Website

You agree to use this website only for purposes that are permitted by these Terms, any applicable law or regulation and/or generally accepted practices or guidelines.

You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of this website or features that prevent or restrict use or copying of any content or enforce limitations on the use of this website or the content.

You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.

Platinum Deals may stop (temporarily or permanently) providing access to this website to you, or to guests or members generally, at its discretion and without prior notice to you.

Platinum Deals may in its sole discretion restrict your access to this website. If Platinum Deals does this, you may be prevented from accessing all or parts of the website, your account details or other content contained in your account. Platinum Deals will not be liable to you or any third party for doing so.

As electronic websites are subject to interruption or breakdown, access to this website is offered on an "as is" and "as available" basis only.

Platinum Deals may impose limits or restrictions on the use you may make of this website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these terms, Platinum Deals may withdraw this website, or change or remove website functionality at any time without notice to you.

6. Intellectual Property Rights

Manufacturer's images and links used on our websites are reserved copyrights and trademarks of their respective owners. All original images as well as links are used to allow a more up-to-date and accurate information being passed on to the visitor of this website.

We do not own or publish the contents of the information within the links. We are only the reseller of the products.

You acknowledge that any intellectual property rights, including graphics, logos, trademarks, distinctive brand features, design, text, icons, the arrangement of them, sound recordings and all software relating to this website, are owned by Platinum Deals, the Franchisor, or in some cases, a related body corporate of them, or third party, and that these remain the property of their respective owners and must not be used in any manner without the prior written consent of the owner.

Nothing contained on this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person. Platinum Deals makes no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.

You may view this website and its contents for personal and commercial use and subject to the Copyright Act 1968 (Cth) and similar legislation. You may not modify or copy the layout or appearance of this website nor any computer software or code contained in this website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to this website.

If you correspond or otherwise communicate with Platinum Deals, you automatically grant to Platinum Deals an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on this website and developing your ideas and suggestions for improving products.

7. Links to Other Websites

This website may contain links to other websites, content or resources, which are owned or operated by third parties. Platinum Deals is not responsible for the operation, availability or contents of any linked website or any link contained in a linked website. Platinum Deals provides these links to you for convenience only and the inclusion of any link does not imply Platinum Deals endorsement of the linked website. You access linked websites at your own risk. Subject to any non-excludable rights, Platinum Deals disclaims all warranties, express and implied, as to the accuracy, value, legality or otherwise of any materials or information contained on linked websites. You should carefully review the terms of use and privacy policies of all other party’s websites that you visit.

Platinum Deals reserves the right to prevent third parties from linking to this website.

8. Secure Data and Transmissions

Given the nature of the internet, Platinum Deals cannot guarantee that any data transmission is 100% secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems. Whilst Platinum Deals and its third parties take extreme precautions to protect your information and ours, includes protection by Comodo, an industry leading in SSL data encryption. Our payment gateways, including PayPal and Pin Payments offer secured data transmission. Your payment data is not held or used by Platinum Deals as it is processed through the included payment gateways.

You must take your own precautions to ensure that the process which you use to access this website or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, neither Platinum Deals nor its third parties will accept any responsibility for any interference or damage to your own computer system which arises in connection with your use of this website, any website or any linked website.

9. Cookies

Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).

10. Use of Your Information and Material

Platinum Deals appreciates any suggestions (“unsolicited ideas”) you may have regarding ways in which this website may be improved or products which may be added to this website. Any unsolicited ideas that you submit will not be regarded as confidential and will become the property of Platinum Deals. Platinum Deals may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.

11. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Australia. If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms & Conditions, which will continue irrespectively. If you access this website in a jurisdiction other than Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. Platinum Deals makes no representations that the content of this website complies with the laws of any country outside Australia.

12. Availability

All advertised products have the availability status:

‘3-5 days’ means the product has been ordered and awaiting delivery from our supplier.

'In Stock' means the product is definitely available in-store and online.

‘Out of Stock’ means the product is out of stock and currently not available to order.

Interest Credit Free terms may be available and included in the listing and during checkout. Item availability and prices are subject to change without notice. Contact us for the latest information and updates to products, packages and special offers. We may hold stock for you and at your request is the product is available and in stock. While we aim to keep our stock levels high on most items, we cannot guarantee availability on all items. We highly recommend a formal query or purchase order be made prior to pick up or placing an order online (via the contact us form/email/fax/telephone). By doing this, we can confirm the availability, reserve your stock, and give you the latest pricing.

13. Warranty

Improper installation is NOT covered under warranty. Please seek professional assistance if required, to avoid unnecessary replacement costs.

All products sold by Platinum Deals carry a minimum 12 month return to base manufacturer's warranty. Some products offer an extended limited warranty which will be clearly stated on the appropriate product page. Platinum Deals warranty terms are based on the manufacturers' warranty terms and conditions. Platinum Deals will process all warranty claims with the manufacturer on behalf of the customer. Products returned for warranty claims will be repaired or replaced by the manufacturer. Products within the warranty period which have been discontinued by the manufacturer shall be upgraded to a similar product, a store credit, or a refund will be given at the current market value or purchase price (Which we will confirm), and at the discretion of the supplier.

Proof of purchase, a copy of the original receipt and a detailed fault description must be included with the product sent for warranty claim. Warranty is provided solely on products sold by Platinum Deals. Other faulty products, which are not purchased from us, used in conjunction with products purchased from Platinum Deals, will not be covered under warranty. Products under warranty must be properly packaged in a condition acceptable by the vendor. (Please provide original packaging if possible, or adequate safe and secure packaging, as insufficient safe packaging will result in the warranty being voided). Products returned to us under warranty that are tested and found to be without fault may be charged a labour fee of $50 at the discretion of Platinum Deals.

Warranty will be voided if a defect is not the fault of the manufacturer, or if the defect is due to the mishandling, modification, tampering, abuse, physical damage, improper installation or use, or caused by power surge/electrical faults/lightning strike.

Products returned showing evidence of user induced damage, or modification will be denied warranty claims.

Customers must first complete the warranty return (RA) form, which is available online. We aim to reduce the number of returns by providing email based technical support which often solve most problems quicker, rather than having to return the RA form by post, incurring extra costs.

Turnaround time for warranty returns may depend on the availability of the replacement product from manufacturer/distributors. The process of warranty return involves the shipping of product to Platinum Deals, the time it takes for us to test the products, the filing of warranty request to our suppliers and waiting for their approval. The shipping of the product to our supplier who conducts their own testing. If the replacement item is in stock, it will be shipped to us, which we then post to you. Platinum Deals will not be responsible for keeping any warranty returns that is unclaimed or has not been picked up for longer than 3 months.

14. Returns, Refunds, and Replacement

You must contact Platinum Deals prior to returning any products for a refund or warranty. There will be no credit or refund given on the price difference of the ordered item(s) once the product has been paid in full. Prices within the global retail market is volatile and we do not control price fluctuations. If goods received are not as ordered, please inform Platinum Deals within 24 hours of receiving the delivery, do not open any packaging or use as it will be deemed to be acceptance of goods and will not be accepted for a return, or may incur a 15% restocking fee depending on the discretion of Platinum Deals.

Cancellation of an order after it’s been packed and dispatched may incur a 15% restocking fee depending on the discretion of Platinum Deals. Once an order has been shipped we are unable to have it recalled. This will require you to have the item returned, initially paying the costs, then claiming a refund through PayPal (if offered at the time) and if you have seed PayPal when completing you initial purchased. Platinum Deals reserves the title of ownership to any extra or incorrect goods shipped as result of our error.

15. Pricing

All prices quoted on this website are INCLUSIVE OF GST, but NOT including freight and handling charges, and is based on credit/debit card, PayPal or direct deposit payments. Please be aware that our online prices are STRICTLY for online purchases only. While we make every effort to ensure consistent pricing, our in store prices may vary from store to store. All prices are subject to change without notice. By placing the order, the customer has agreed to pay the prices quoted at the time of purchase.

16. Sales Tax

All of our advertised prices are already inclusive of GST. We are registered to collect GST on behalf of ATO, our ABN # is 49610850961, and GST components (10% Goods and Services Tax) are shown in all invoices. You are not required to provide your ABN number for purchasing products from us. We cannot sell duty free to anyone including overseas travellers. However for overseas travellers, they are able to purchase from us and claim back the GST from the customs department before you leave as long as you provide the invoice/receipt along with your claim.

17. Shipping and Insurance

All prices listed for each product do not including any shipping charges or insurance. Insurance charges are optional and to be paid by customer at their request. Contact our dispatching department if you would like to have your items insured.

Delivery to work address or non-residential address must be accompanied with the full verifiable details such as company name, address, and contact name and/or phone number. Customer is responsible to be available for delivery and to sign and accept the goods, if applicable, redelivery attempts will be charged to customer if the item has been returned to us. Shipping and insurance charges are non-refundable.

Customers are solely responsible to ensure that accurate shipping information is provided when placing an order. Please contact us within 18 hours if you find that the provided shipping information is incorrect or requires a change. Changing shipping information on the website does not update existing orders as they have already been processed. Customer is responsible for all freight charges, for redeliveries, refused shipments/incorrect delivery details and these are added to the invoice total. Tracking information is sent via email. Customers can track their order by clicking on the appropriate link in the email they receive. Kindly check your junk/ spam mail folder as the email may be residing there. Alternatively, contact us for more information.

All claims for damage/pilferage must be filed with delivering carrier. Platinum Deals may not be able to file a claim on your behalf. If goods received seems to have damaged packaging DO NOT open any original packaging or use the item as it will be deemed to be acceptance of goods and will not be accepted for returns. All original boxes and packing material must be returned to us for proof of evidence. All claims for shortages/miss-shipments/miss-billings must be made within 24 hours of receipt of goods. Platinum Deals WILL NOT BE RESPONSIBLE FOR GOODS LOST OR ARRIVED DAMAGED if customers use their own couriers.

18. Payments

All transactions are processed in Australian Dollars (AUD) and can be changed to your preferred currency by clicking on the appropriate links along the header.

Our business bank account is held with the National Bank Australia (NAB)

Account name: Platinum Deals Australia Pty Ltd.

BSB: ***-***

Account no: *****-****

Please beware that if you are completing a payment via direct bank transfer, if using an internet banking system from a different bank other than NAB, it may take up to 48 hours to clear to our account. Kindly add your order number of full name as the payment description. Orders are dispatched once payment has been finalized.

Payment by cheque is subject to banking clearance period of 3-5 working days. Please make all cheques payable to Platinum Deals Australia Pty Ltd. If paying by credit card, the customer must provide accurate details to be able to verify their details with their financial institutions. Customer will be required to fax/photocopy the credit card detail & their driver license when placing an order with credit card details that is not verifiable. Platinum Deals may refuse to accept a credit card payment if it deems to have insufficient verifiable information.

19. Terms and Conditions Updates

Platinum Deals reserves the right to up this information at any time, without prior notice. For any queries, contact our friendly team.